Job description

The Store Manager leads through consistent operational excellence, discipline, and a committed team who execute flawlessly. You will support the Upper Management by giving them regular updates and informing them on all business-related activities.

The following outlines tasks and responsibilities you will be expected to oversee:

· Motivate employees by communicating company directives to all, utilizing the company mission statement

· Fulfill and execute the company mission statement daily and feel passionate about our product, people, and our customers

· Determines market potential proactively and suggests to the Upper Management localised product, visual, and marketing strategies

· Provides daily high-level communication with the staff

· Ability to interact with the team effectively

· Excellent customer service abilities with internal and external partners

· Participates in company meetings and helps to shape the overall growth and strategy of the business

· Being at ease with repetitive training delivery and being aware that it may differ depending on how each learner understands training

· Recruit interview and hire new staff members for the Skechers team

· Ability to inspire customers and demonstrate love for the product by sharing pertinent fitness, fashion, and product expertise

· Conducting daily floor walks & delegating effectively, you will be on top of competitor activity and will communicate trade feedback to all levels

· By setting an excellent example, you will inspire your employees to provide sincere customer service and to take advantage of upselling possibilities throughout the whole store

· Provide staff with training to increase their knowledge base, and use cross-training techniques to maintain productivity when workers are not present

· By abiding by legal requirements, you will keep the store stable and maintain its reputation

· Observes client/employee interactions and offers helpful criticism on how to increase sales and enhance customer service

· Plan, monitor, and evaluate work results while coaching, counselling, and disciplining staff to maintain retail staff performance

· Establish relations with potential and existent consumers as well as other people in a position to comprehend service requirements in order to determine current and future client requirements

· Control stock levels and make important stock control decisions

· Analyse sales data to predict future sales

· Analyse and decipher trends to make planning easier

· Utilize technology to analyse data, track sales, and make future plans

· Address staffing issues by conducting interviews with potential hires and performance evaluations

· Have an active presence on the sales floor, speaking with co-workers and customers, and spotting or resolving urgent issues.

· To pump out a high volume of products at a given price point, managers should teach their staff on how to implement operational efficiencies. Ensures that the goals of customer interactions are to increase multi-pair sales

· Establish a productive sales and performance culture for all employees

· Conduct performance reviews with all team members frequently

· Give staff members clear instructions, counsel, encouragement, and support, concentrating on the delivery of the necessary standards for merchandising, presentation, and promotional activity

· Make sure the store complies with policy, procedure, and legal standards and that operational excellence is attained in the back of the house areas

· Ensure best practice in terms of personnel levels and rotas to make the most of staffing budgets in-store

· Liaising and working in conjunction with Human Resources frequently

· Involvement and overseeing of grievance and disciplinary matters

· As needed, carry out further tasks according to the direction of Upper Management

Job requirements

· Three to five years in retail management experience is essential

· Excellent ability to multitask, manage time, and set priorities

· Knowing how to conduct interviews, hire and evaluate applicants, and evaluate employee performance

· Ability to perform and cover all work floor activities, including reaching aloft, bending, squatting, kneeling, and carrying goods

· Demonstrated capacity for setting a good example

· Enthusiasm, passion, and dedication to the Skechers brand Empathy for the needs and perspectives of others.

Job benefits

· Competitive base pay

· Additional annual leave

· Bonus structure

· Employee Assistance Programme

· Incentives and reward packages

· Staff discounts

· Free shoes

· Cycle to Work scheme

· Service anniversary rewards

· Career development opportunities

· Excellent work culture

· And SO much more!!

At Wallace Myers International Recruitment Agency we specialise in sourcing professionals for key industries and services. See our website for more details.

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